Intrado: Process, Tools, and Training Team project for the deployment of Phase II e911 services

While working with Intrado, Inc., I was selected to participate on an internal Operations team in the continued deployment of wireless E-911 services. 

On this project, we focused on developing structured processes, tools, training plans, and creating process efficiency across Intrado departments.  

This included the following: 

• Facilitating discussions regarding best practices, 
• Defining and documenting the deployment process, 
• Scripting, reviewing, and testing the developed tools, 
• and identifying resources supporting the processes put in place.  

This project was recognized as a benefit to the customer, client, company, and the cost of doing business. 

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Intrado Inc. 

October 2001 - May 2004

Wireless Implementation Specialist

• Worked with U.S. Public Safety Answering Points to route 9-1-1 calls and location information through telecommunication networks to emergency dispatch. 
• Deployed e9-1-1 services in major metropolitan cities, including Miami, FL; Chicago, IL; and Los Angeles, CA
• Management of research audit that earned company over $1,000,000.
• Call routing, trouble-shooting, and issue resolution for various wireless service providers.